Question 1

What size storage unit do I need?

Accepted Answer

The right size depends on what you're storing. A 5x5 unit is great for small items like boxes, seasonal decorations, and a few pieces of small furniture. A 10x10 fits the contents of a one-bedroom apartment. A 10x15 handles a two-bedroom apartment, and a 10x20 or larger is ideal for a full home, vehicle, or business inventory. Visit any location page to see available sizes and use our storage calculator for a personalized recommendation.

Question 2

How do I rent a storage unit?

Accepted Answer

You can reserve a unit online from any location page — just select your preferred unit size, fill in your details, and you're set. No credit card required for reservations. You can also call or visit any of our locations to rent in person.

Question 3

What do I need to rent a unit?

Accepted Answer

You'll need a valid government-issued photo ID and a way to pay your first month's rent. We accept all major credit cards. Money orders are accepted at all of our locations.

Question 4

Do you require a deposit?

Accepted Answer

Deposit requirements vary by location. Many of our facilities offer move-in specials with no deposit required. Check your specific location page or contact the facility directly for details.

Question 5

Can I reserve a unit online?

Accepted Answer

Yes! Browse available units on any location page and reserve online in just a few minutes. Reservations are free with no obligation — just pick your unit size and complete the simple form.

Question 6

How do I pay my storage bill?

Accepted Answer

You can pay your bill online through our Pay My Bill page, by phone, or in person at your storage facility. We accept all major credit cards and offer autopay for added convenience.

Question 7

Do you offer autopay?

Accepted Answer

Yes, autopay is available at all locations. You can set it up yourself by logging in to your account from the Pay My Bill page, or set it up when you move in and your facility manager can enroll you. Autopay ensures you never miss a payment and helps avoid late fees.

Question 8

What happens if I'm late on a payment?

Accepted Answer

If your payment is late, a late fee will be applied to your account. After a period of non-payment, your unit may be subject to a lien in accordance with state law. If you're having trouble making a payment, contact your facility manager — we're happy to work with you.

Question 9

Is tenant insurance required?

Accepted Answer

Tenant insurance or a protection plan is required at all of our locations. Store Here offers affordable tenant protection plans starting at just a few dollars per month to help safeguard your belongings against covered losses.

Question 10

Do you offer climate-controlled storage?

Accepted Answer

Yes! Many of our locations offer climate-controlled units that maintain a consistent temperature and humidity level. These units are ideal for protecting sensitive items like electronics, documents, wooden furniture, clothing, and collectibles from extreme heat, cold, and moisture.

Question 11

What security features do your facilities have?

Accepted Answer

Security varies by location, but most Store Here facilities feature gated access with individual access codes, 24-hour video surveillance, well-lit grounds, and on-site management during business hours. Some locations also offer individual unit alarms.

Question 12

Do you offer vehicle storage?

Accepted Answer

Yes, many of our locations offer parking spaces for cars, trucks, RVs, boats, and other vehicles. Options include outdoor parking, covered parking, and enclosed units depending on the facility. Check your nearest location page for available vehicle storage.

Question 13

Can I access my unit 24/7?

Accepted Answer

Gate access hours vary by location. Most facilities offer extended access hours for tenants, typically from early morning to late evening. Some locations provide 24-hour access. Check your specific location page for detailed gate hours.

Question 14

What's the best way to pack my storage unit?

Accepted Answer

Place heavier items on the bottom and lighter items on top. Use uniform box sizes for easier stacking. Leave a small walkway for access to items in the back. Wrap fragile items in bubble wrap or packing paper, and never store anything directly on the floor — use pallets or shelving.

Question 15

Can I store perishable items?

Accepted Answer

No. Food, plants, and other perishable items should never be stored in a storage unit. These items can attract pests and cause damage to your belongings and the facility.

Question 16

What items are prohibited from storage?

Accepted Answer

Prohibited items include hazardous, toxic, flammable, or explosive materials; gasoline, fuel, propane (including empty propane containers), fireworks, chemicals, firearms and ammunition, illegal items or contraband, marijuana, prescription medications, alcohol, lithium batteries, tires, gas- or petroleum-powered equipment, food unless approved in writing, animal feed or seed, live animals, and other items that may create a safety hazard, foul odor, or risk to the facility. Additional restrictions apply under your Rental Agreement. Contact the facility manager if you have questions about a specific item.

Question 17

Do you sell packing supplies?

Accepted Answer

Many of our locations sell boxes, tape, bubble wrap, and other packing supplies on-site. Contact your local facility to check availability and pricing.

Frequently Asked Questions About Storage

Have a Question? Start Here.

Where to Find a Store Here Near You

How Pricing and Payment Work

Find Available Storage Near You

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